Privacy Policy

HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.If you wish to access or correct your personal information please write to Privacy Officer at privacy@crucialinsurance.com.au.We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.

WHAT HAPPENS IF YOU WANT TO COMPLAIN?

If you have any concerns about whether we have complied with the Privacy Act or this Privacy Policy when collecting of handling your personal information, please write to our Privacy Officer at Privacy Officer at privacy@crucialinsurance.com.au.Your complaint will be considered by us through our internal complaints resolution process and we will try to respond with a decision within 45 days of you making the complaint.

YOUR CONSENT

By asking us to assist with your insurance needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

TELL US WHAT YOU THINK

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Privacy Officer at privacy@crucialinsurance.com.au.

WEB DATA

PERSONAL INFORMATION

When we provide general insurance products over the web, we ask you for the information we need to understand your risk. This can include a broad range of information ranging from your name, address, contact details and age to other information about your personal affairs including information about your assets, address, age, health and wellbeing.We submit the information that you provide to our automated rating engines to enable them to decide whether to offer you insurance and if so, on what terms.

ANONYMOUS DATA

We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.

COOKIES

In order to collect this anonymous data we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. They allow the website to recognise your computer when you return in the future.

CREDIT CARD INFORMATION

We collect financial information via an SSL encrypted security platform. We comply with the Payment Card Industry Data Security Standard (PCIS DSS) as card numbers are not stored in our own system. When you submit your credit card details we store them as part of a customer record in the NAB Transact secure database. These stored details can be used for Triggered Payments where the Customer Reference Number is used as a token within the transaction request message instead of the card number. This provides an added level of security and ensures compliance with the Payment Card Industry Data Security Standard (PCI DSS) as card numbers will not be stored in our own systems.