1300 400 707
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If you or someone else is in immediate danger, please call 000.

Protecting your business is crucial, and so is looking after the people behind it. We recognise that at different times, clients may need additional support to communicate with us, manage a difficult financial situation, or simply be heard with patience and respect. If any of the circumstances below apply to you, please let us know; we are here to work through it with you, and everything you share with us is treated confidentially.

Interpreter and Translation Services

Translating and Interpreting Service (TIS National)

If English is not your preferred language, TIS National can connect you with a professional interpreter, free of charge, so that we can assist you in the language you are most comfortable using.

Call 131 450, or visit tisnational.gov.au

You are also welcome to ask us in advance to arrange an interpreter for a scheduled call.

National Relay Service

National Relay Service (NRS)

If you are deaf, or find it hard to hear or speak with people over the phone, the NRS is a free service that can help you contact us.

Call 1300 555 727, or visit accesshub.gov.au for the contact option that suits you (voice relay, TTY, or internet relay).

Financial Hardship and Financial Counselling

National Debt Helpline

We understand that circumstances beyond your control can sometimes make it difficult to meet your financial commitments. If you are experiencing financial hardship, please contact us so we can discuss your circumstances; while we are not able to assist with payment of your insurance premium itself, we can talk through your options with you. Free, independent financial counselling is also available.

Call 1800 007 007 (Monday to Friday, 9.30am–4.30pm), or visit ndh.org.au

Family and Domestic Violence Support

1800RESPECT

We recognise that family and domestic violence can affect anyone, and that it may make dealing with us, or with financial matters generally, more difficult. You will always be treated with dignity and respect, and can ask us to communicate with you in a way that keeps you safe (for example, via a preferred contact method or a support person).

Call 1800 737 732, available 24 hours a day, 7 days a week, or visit 1800respect.org.au

Mental Health Support

Lifeline

Call 13 11 14, available 24 hours a day, 7 days a week, or visit lifeline.org.au

Beyond Blue

Support for anxiety, depression, and general mental wellbeing.

Call 1300 22 4636, or visit beyondblue.org.au

How we handle this information. If you let us know that you need additional support, we will use that information only to make sure we are assisting you appropriately, and we will handle it with sensitivity and in accordance with our Privacy Policy. You do not need to give us details of your personal circumstances if you would prefer not to; simply telling us that additional support would help is enough for us to work with you on the best way forward.

Crucial Insurance & Risk Advisors Pty Ltd is a proud subscriber to the Insurance Brokers Code of Practice.